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The Candidate Experience

The Candidate Experience

After you order a background check, see how candidates complete the process and get support.

About this course

After you order a background check, see how candidates complete the process and get support.

You'll learn how to:

  • Follow candidates through the consent process
  • Answer common questions about how long background checks take
  • Resolve issues when background checks are delayed
  • Direct candidates to our Candidate Portal for support

The Candidate Experience

Curriculum15 min

  • The Consent Process
  • What's the consent process? 1 min
  • Personally Identifiable Information (PII) 1 min
  • Disclosure and Authorization 4 min
  • Waiting is the hardest part
  • How long does a background check take? 2 min
  • What are exceptions? 3 min
  • The Applicant Portal
  • What is the Candidate Portal? 2 min
  • Disputing inaccurate or incomplete information 2 min
  • Course wrap-up
  • Recap & next steps

About this course

After you order a background check, see how candidates complete the process and get support.

You'll learn how to:

  • Follow candidates through the consent process
  • Answer common questions about how long background checks take
  • Resolve issues when background checks are delayed
  • Direct candidates to our Candidate Portal for support

The Candidate Experience

Curriculum15 min

  • The Consent Process
  • What's the consent process? 1 min
  • Personally Identifiable Information (PII) 1 min
  • Disclosure and Authorization 4 min
  • Waiting is the hardest part
  • How long does a background check take? 2 min
  • What are exceptions? 3 min
  • The Applicant Portal
  • What is the Candidate Portal? 2 min
  • Disputing inaccurate or incomplete information 2 min
  • Course wrap-up
  • Recap & next steps